This Privacy Policy explains how Emergency Drains (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or submit an enquiry.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
We may collect personal information that you voluntarily provide through our website forms, including:
Name
Phone number
Email address
Property address (if provided)
Description of your plumbing or pipe issue
Any other information you choose to submit
We may also collect limited technical data automatically such as browser type and website usage data.
How We Use Your Information
We collect and use your information to:
Respond to your enquiry
Contact you about your requested services
Arrange inspections and quotes
Provide pipe relining and plumbing services
Send service-related communications
Improve our website and marketing performance
We do not sell your personal information.
Marketing & Communications
By submitting a form on our website, you consent to being contacted by phone, SMS, or email regarding your enquiry and related services. We do not send bulk marketing emails or unrelated promotions without consent.
You may request to stop communications at any time.
How We Store & Protect Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored in secure CRM systems, email platforms, or job management software used to operate our business.
Third-Party Services
We may use trusted third-party tools and platforms to operate our website and advertising, including:
website hosting providers
form and CRM systems
call tracking software
analytics tools
advertising platforms (such as Google Ads)
These providers may process data on our behalf under their own privacy safeguards.
Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve advertising performance. This information does not personally identify you. You can disable cookies through your browser settings.
Access & Correction
You may request access to the personal information we hold about you and request corrections if needed.
To do so, contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: