Privacy Policy

This Privacy Policy explains how Emergency Drains (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or submit an enquiry.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal information that you voluntarily provide through our website forms, including:

Name

Phone number

Email address

Property address (if provided)

Description of your plumbing or pipe issue

Any other information you choose to submit

We may also collect limited technical data automatically such as browser type and website usage data.

How We Use Your Information

We collect and use your information to:

Respond to your enquiry

Contact you about your requested services

Arrange inspections and quotes

Provide pipe relining and plumbing services

Send service-related communications

Improve our website and marketing performance

We do not sell your personal information.

Marketing & Communications

By submitting a form on our website, you consent to being contacted by phone, SMS, or email regarding your enquiry and related services. We do not send bulk marketing emails or unrelated promotions without consent.

You may request to stop communications at any time.

How We Store & Protect Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored in secure CRM systems, email platforms, or job management software used to operate our business.

Third-Party Services

We may use trusted third-party tools and platforms to operate our website and advertising, including:

website hosting providers

form and CRM systems

call tracking software

analytics tools

advertising platforms (such as Google Ads)

These providers may process data on our behalf under their own privacy safeguards.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve advertising performance. This information does not personally identify you. You can disable cookies through your browser settings.

Access & Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Emergency Drains
Email: [email protected]
Phone: 1300 524 474

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on this website.